⚠️ Important: While Reciproc connects helpful
neighbors, always prioritize your personal safety. Trust your
instincts and take precautions when meeting or working with others.
Before Accepting or Posting a Task
✓ Check Profiles and Reviews
- Review the user's profile, rating, and past reviews
- Look for verified badges and completed tasks
- Be cautious with new accounts that have no history
- Check if the user has been active recently
✓ Communicate Through the App
- Keep all communication within Reciproc's messaging system
- Never share personal phone numbers, addresses, or social media before meeting
- Be wary of users who insist on communicating off-platform
- Save important messages for your records
✓ Verify Task Details
- Ensure the task description is clear and reasonable
- Ask questions if anything seems unclear or suspicious
- Confirm the time, location, and expectations in writing
- Watch for requests that seem too good to be true
Meeting in Person
🏢 Choose Safe Locations
- Meet in public, well-lit areas when possible
- Avoid isolated or unfamiliar locations, especially at night
- For home-based tasks, consider bringing a friend
- Let someone know where you're going and when you expect to return
📱 Stay Connected
- Keep your phone charged and accessible
- Share your location with a trusted friend or family member
- Check in with someone before and after the task
- Have emergency contacts readily available
👥 Trust Your Instincts
- If something feels wrong, it probably is - leave immediately
- You can cancel or decline any task at any time
- Don't feel pressured to continue if you're uncomfortable
- Report suspicious behavior to Reciproc support
During the Task
🔒 Protect Your Personal Information
- Don't share passwords, PINs, or access to secure accounts
- Be cautious about giving access to your devices or home
- Lock away valuables and important documents
- Don't share financial information or account details
⚖️ Set Clear Boundaries
- Stick to the agreed-upon task scope
- Politely decline requests for additional tasks or favors
- Maintain professional boundaries and communication
- End the interaction if boundaries are not respected
📸 Document When Appropriate
- Take before/after photos for tasks involving repairs or changes
- Keep receipts for any materials purchased
- Document completion through the app for payment protection
- Save evidence if disputes arise
Payment and Financial Safety
💳 Use Only In-App Payments
- All payments should go through Reciproc's HelpCoin system
- Never send money through external payment apps (Venmo, Cash App, etc.)
- Report users who request off-platform payments
- Reciproc cannot help with disputes outside our system
🚫 Avoid Financial Scams
- Don't accept checks or money orders from users
- Never wire money or provide banking information
- Be suspicious of overpayment "refund" schemes
- Don't make purchases on behalf of others
Red Flags to Watch For
🚩 Warning Signs:
- Users pressuring you to act quickly or skip safety steps
- Requests to communicate or pay outside the app
- Vague or constantly changing task descriptions
- Inappropriate comments or behavior
- Requests for access to secure areas, devices, or accounts
- Tasks involving illegal or dangerous activities
- Users with no reviews or suspicious profiles
- Offers that seem too good to be true
Specific Safety Tips
🚗 For Errands and Pickups
- Verify the item description and pickup location beforehand
- Don't transport prohibited or illegal items
- Meet in public for item exchanges when possible
- Inspect items before accepting transport
🏠 For Home-Based Tasks
- Consider having someone else present at home
- Secure valuables and personal items before helpers arrive
- Don't leave helpers unattended in your home
- Lock up medications and important documents
💻 For Tech Help
- Don't share account passwords or login credentials
- Back up important data before allowing device access
- Watch what helpers access on your devices
- Change passwords after tech assistance is complete
Reporting and Support
📢 How to Report Safety Issues
- Use the in-app "Report" button on any profile or chat
- Email support@reciproc.co with details and screenshots
- Block users who make you feel unsafe
- We review all reports promptly and take action when needed
🚨 For Emergencies
- Call 911 or local emergency services immediately
- Your safety comes first - prioritize getting help
- Report the incident to Reciproc after you're safe
- Save any evidence (messages, photos) for authorities
💡 Remember: Most Reciproc users are genuinely
helpful neighbors, but taking precautions protects everyone. When we
all prioritize safety, we build a stronger, more trustworthy
community.
Additional Resources
- National Domestic Violence Hotline: 1-800-799-7233
- Non-Emergency Police: 311 (in most US cities)
- Poison Control: 1-800-222-1222
- Reciproc Support: support@reciproc.co
Questions about safety? Contact us at support@reciproc.co
← Back to Home