Last Updated: November 29, 2025
Who We Are
Reciproc is a community help exchange platform that connects neighbors who need help with those willing to lend a hand. We're committed to building stronger communities through meaningful local connections.
Information We Collect
Account Information
- Name, email address, and phone number
- Profile photo and bio
- Location (city, state) for finding nearby helpers
- Skills you offer and categories you're interested in
Transaction Information
- Help requests you post or respond to
- HelpCoins balance and transaction history
- Reviews and ratings you give and receive
- Payment information (processed securely through Stripe)
Usage Data
- Device information and IP address
- App interactions and feature usage
- Messages sent through our platform
- Location data when you use location-based features
How We Use Your Information
We use your information to:
- Connect you with nearby community members who can help
- Process help requests and coordinate tasks
- Manage your HelpCoins wallet and transactions
- Send notifications about new requests and messages
- Improve our services and develop new features
- Ensure safety and prevent fraud or abuse
- Comply with legal obligations
How We Share Your Information
We may share your information with:
- Other Users: Your profile, skills, location (city/state level), and reviews are visible to other community members
- Service Providers: Trusted partners who help us operate the platform (e.g., Stripe for payments, cloud hosting providers)
- Legal Requirements: When required by law or to protect our rights and safety
We never sell your personal information.
Your Rights and Choices
- Access: Request a copy of your personal data
- Correction: Update incorrect or incomplete information
- Deletion: Request deletion of your account and data
- Opt-out: Control email and push notifications in settings
- Data Portability: Request your data in a common format
Data Security
We use industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your data, except where required for legal, safety, or operational purposes.
Children's Privacy
Reciproc is not intended for users under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. Continued use after changes indicates acceptance of the updated policy.
Contact Us
Questions about this Privacy Policy? Contact us at:
Email: support@reciproc.co